Technology-Driven Sales Learning At Cisco

Suzanne McLarnon, Director of Worldwide Sales Force Development at Cisco, presented at Richardson’s 2008 Client Forum in late October.  Suzanne’s topic was Using Technology To Drive Sales Force Performance.  Suzanne’s mission at Cisco isn’t trivial.  Cisco’s sales force is a huge global community, consisting of 17,000 sales professionals and over 200,000 partners, and, as you can imagine, it’s [...]

Web 2.0 Adoption Stats: Disappointing or a Call to Action?

I read an article on Inc.com about a recent survey performed by Robert Half.  According to the results of the polling of 1,400 CIOs (from companies with 100 or more employees), 60 percent of them currently have (47%) or are planning to deploy (13%) online training.  “At the same time, most respondents were less interested in [...]

To: Blog Lurkers / Subj: What Are You Thinking?

Robin Fray Carey from The Customer Collective and I have been exhanging emails. TCC is a fine example of a Web 2.0 community.  I’m pleased to be part of it.  I had asked Robin a question about the demographics of the 3,000 or so users on her site.  It seemed to me that they were mostly [...]

A Challenge for Sales Trainers

Karl Goldfield contacted me the other day.  illumio flagged one of his posts, so I read it.  In this post, Karl goes on a rant about technology and sales training.  Here is my favorite part of his (unedited) challenge to sales trainers: If you are not tweeting your blog posts and sending newsletters to keep your mind trust [...]