Archive of Panel Discussion: CRM and Other Selling Technologies

Panelists: John Golden, CEO, Huthwaite Rich Blakeman, Sr. VP, Miller Heiman Joe Vance, Senior Consultant, Performance Methods, Inc. Donal Daly, CEO, The TAS Group Listen to archive Guests and subscribers login here. Registration required. Over the past few years, ESR has taken a very strong position on CRM and other technology-enabled selling solutions. On one [...]

Did You Expense the Lap Dances?

Yesterday I had the pleasure of contributing to a client event in New York City hosted by AchieveGlobal.  I had an opportunity to chat with Peter Ostrow of Aberdeen and Joel Cataldo, from the Talent Management organization at Arrow Electronics. Peter brought up the subject of the audio/video that was circulating a while back, “Did [...]

It’s That Time Again. The President Is Here.

The president is staying a few miles from where I live on Martha’s Vineyard.  I’ve read numbers of articles about his visits here as well as widely varying impressions of the Vineyard. I’ve been wanting to write a few remarks to let my followers know what it’s really like.  Here they are, keeping politics for [...]

What Sales Training Companies Need to Know

This week ESR delivered a webinar for sales trainers and principals of sales training companies.*  The title was:   The Sales Training Market is Growing Again. Are You Positioned to Earn Your Share?   We posed the four questions in the slide to the right, and went about answering those questions with specific examples based [...]

For Sales Trainers Only – Webinar Archive Available

Subject: ESR’s New Sales Training Provider Coverage Model ES Research Group, Inc., (ESR) is expanding our ongoing global coverage of sales training providers. As a provider of sales training, I would like to personally invite you to a most important event which we expect could have a significant impact on your firm, your products and [...]

Sales Objections: Opportunity or a Death Knell?

It’s often been said that salespeople should welcome sales objections because they present an understanding of what the client is concerned about, and along with them, an opportunity to allay those concerns. But in today’s tough selling environment, this logic doesn’t always work. In fact, today’s buyers are in an increasingly powerful position, resulting from [...]

Declining Sales Performance: Have You Had Enough Yet?

I’m on the road all this week.  (In fact, I’m writing this on a plane from Minneapolis to Kansas City.)  There’s not enough time to for me to write a long, thoughtful blog post.  But I don’t have to.  I’ve written enough of them here on this subject already—two year’s worth—just in case you’re interested. [...]

Jeepthanasia. The Pathos Of The Cash-For-Clunkers Program.

Update – Sept 25th: We love the Prius.  We’re averaging 55 mpg.  It’s bigger inside than you would think. (The dogs have plenty of room.)  Brian, the salesperson at Falmouth Toyota, did a terrific job, diligently taking care of all the paperwork to get us our Cash-for-Clunkers instant rebate the day the program concluded.  All [...]

Touching Base With Some Sales Training Firm Execs

During the past few weeks I spoke with executives of some of the leading sales training companies.  Among them were Donal Daly, CEO of The TAS Group; Bill Bennett, Senior Vice President of Franklin Covey’s Leadership Practice; Elizabeth Vanneste, Miller Heiman’s CMO; Mike Rohan, President of Executive Conversation; and Steve Andersen, Managing Partner of Performance [...]

A Must For Every Small/Midsize Company CEO

This post is about one of the most important business books I have ever read.  In fact, depending on your company’s circumstances, it might be the most important book you ever read. First, a bit of background I met Paul O’Dea (left) back in 2002 when I delivered a keynote speech in Dublin for 300 [...]