Novel Idea: Senior Executives Stay for Duration of Sales Conference.

TweetAs I write this I’m attending a client’s annual sales conference at a resort in the Midwest.  The client is a large insurance company. Although I have a workshop to facilitate tomorrow morning, I’ve been in observation for the past two days.  Yesterday there were three presentations:  the president and co-chairman of the parent company, [...]

Time To Look Inside?

TweetI’m just back from my yearly trip to Ireland where I facilitate a series of workshops on building a competitive sales approach as part of the highly-respected International Selling Programme. The program, the only one of its kind anywhere, is sponsored in part by Enterprise Ireland and delivered by the Dublin Institute of Technology where [...]

Falling Asleep At The Stick. Or Not.

TweetBecause I’m a pilot, people have been asking me my opinion on the Northwest Airlines situation. The facts: Two pilots flew an airliner with 144 passengers 150 miles past their planned destination. The pilots were out of radio contact for 91 minutes (revised from the 78 minutes originally reported). ATC (Air Traffic Control) tried a [...]

One Company’s Approach for Ride-Alongs with Salesreps

TweetAt SMT‘s conference last week in Orlando, Laurie Weed, Western Region Sales Development Manager at Ricoh, presented her company’s approach to ride-alongs (at Ricoh they’re called field rides) with sales reps. We’ve seen different approaches to this critical reinforcement process at ESR. I really like Ricoh’s for several reasons.  First is that they actually do [...]

Ireland Knows How To Support Growing Companies

TweetFour workshops down, one to go here in Ireland. No sign of Swine Flu anywhere! I continue to be amazed by Enterprise Ireland—Ireland’s Department of Commerce.  The support they provide start-ups and high-potential Irish companies is something we can all learn a lot from.  EI provides funding, programs, advisors, resources, introductions to key decision makers, [...]

Hiring The Right Salespeople: Try This

TweetI’ve written a lot about hiring sales people and sales managers on this blog.   ESR knows that the epidemic of ineffective hiring is one of the reasons that sales performance has been so dismal over the years, even before the current economic situation. The best sales methodology, training, tools, technology, coaching, and reinforcement doesn’t have [...]

Groundhog Day

TweetI’m in Ireland this week and next working with Sales Executives and CEOs in a series of one- and two-day workshops as part of the International Selling Program offered by Enterprise Ireland (Ireland’s commerce department) and DIT (The Dublin Institute of Technology, where I am an adjunct professor of sales and sales management).   My [...]

Old Habits Are Hard To Break

TweetAfter seven days on a bike tour through Northern Thailand, my wife and I wound up at the Anantara Resort at the Golden Triangle.  She was ready to sit by the pool for the day.  I was ready for one more ride.  Last day.  Only 25 miles. I got used to the left-side-of-the-road traffic the [...]

My Interview with SMT

TweetI was recently interviewed by Lori Champion from SMT (The Professional Society for Sales & Marketing Training) as part of the ramp-up for their annual conference in Orlando October 14 – 16, 2009.  I’ll be keynoting at the event.  The topic will be Sales Excellence 2012: Overcoming Tough Obstacles,  Achieving Measurable Results. Lori’s interview begins: [...]

Here's What's Going On

TweetESR has a unique perspective on sales performance improvement. We don’t deliver sales training or sales consulting. We’re sales training industry observers, analysts, researchers and advisors to our clients on what works in sales effectiveness and training. Here’s what’s been going on at ESR: A large client in the financial services sector is working very [...]