One Marketing Guy Who Gets It (What Sales Needs, That Is)

I  recently ran into Brian Reilly in Cancun, Mexico, at a social event. With me being on the sales side and Brian on the marketing side, naturally, a conversation ensued. (No food was thrown, we assure you.)  Brian is the founder of Solerte Consulting. I thought it would be valuable for you to hear from [...]

Meeting of the Minds in Istanbul

Funny, how when you travel for business, especially to someplace exotic, your friends and relatives always say something like, “Can I carry your bags?”  I’ve been hearing that for a while, since I’ve consulted, trained, and keynoted in 27 countries. Last week I made Turkey my 28th and it was quite an experience. Three flights [...]

Effective Selling Starts With The Customer

I’m not sure of the origin of the aphorism, “We see things not as they are, but as we are.”  I’d like you to think about this for a moment with respect to your customers and how they buy. Actually there are two levels to consider: your Customers, meaning that set of businesses to which [...]

Raise Your Sales Team’s Competitive IQ

When I travel to Ireland each year, one of the subjects I’m asked to cover is salesrep against salesrep competition. The way I see it, there are three levels of competitive information a rep needs to know.  The first is about their competitor’s company—their size, locations, financial situation, reputation, etc. That’s all available on their [...]

Sorry, We’re Not Impressed with Your Customer List

During ESR’s sales training provider webcast this past Friday, I spent a good deal of time sharing ESR’s observations from recent client evaluations. One of the areas I covered was customer lists and the indiscriminate use of corporate logos and brands. Our clients ask ESR why the same corporate names are offered up by so [...]

A Rational, Relevant, CustomerCentric Selling Approach

ESR has covered CustomerCentric Selling for years.  I’ve gotten to know and respect John Holland, one of the company’s co-founders.  John sent me a copy of Customer Centric Selling (Second Edition) a while back, which he co-authored with Frank Visgatis and Mike Bosworth.  (Here is my podcast interview with Mike.)  Among many other things, I [...]

So How’s That Value Prop Thing Working Out For You?

The subject of value propositions comes up again and again in ESR’s discussions with our clients. Many believe they have a strong, differentiated value proposition, but can’t seem to leverage it competitively in the markets into which they sell.  And after we perform our sales effectiveness assessment, it turns out their value propositions aren’t as [...]

Sales and Marketing Alignment Is Really About People, Not Functions

The first time I remember hearing the term “sales and marketing alignment” was in the mid 90’s. By then I had served as a VP of Sales for a time, then later as a VP of Marketing. Alignment was the perfect word to describe what I did not have with my counterparts in both of [...]

A Few Good Podcasts

First, if you’re a regular visitor to this blog, thanks!  Obviously you keep coming back for more content.  If you would occasionally like that content in a different medium, here are a few recent podcasts where I’ve been interviewed by some people whom I respect: B2B Sales and Marketing Alignment Strategist Maureen Blandford interviews me [...]

Huthwaite’s CEO Has A Few Questions For Me

Last week I was interviewed for a podcast by John Golden, CEO and President of Huthwaite. John had some great questions for me about a number of topics around sales effectiveness: Changes in the buyer/seller relationship, in buyer behavior, and the role of technology such as social/professional networking. The relevance of sales training given the [...]