Achieving Mastery. Or Not.

In August I’m speaking at a client’s sales conference.  On the program is Geoff Colvin.  He wrote Talent is Overrated: What Really Separates World-Class Performers from Everybody Else.  Geoff asserts that top performers are not determined by DNA, but rather by practice and perseverance.  From the book review, “The key is how you practice, how [...]

Enough With The Shortcuts And Quick Solutions, Already.

Fortunately, it’s a busy time for us at ESR.  Right now, we’re providing advice and guidance to a number of companies that are actively evaluating strategies and solutions for sales performance improvement, but based on the economy, the state of the sales training industry, and the mistakes they’ve made in the past, have to finally [...]

Winning On Customer Service

I recently sat down with Dan Engel, CEO of FastSpring E-Commerce, an “e-commerce 2.0″payment processing, merchandising, and fulfillment solution for online merchants, including merchants whose products get downloaded.
I’ve watched his firm’s success start from humble roots back in 2005, and have enjoyed watching his firm find ways to win in such a competitive selling climate.   [...]

The First Virtual Sales Training Conference

ASTD’s Sales Training Drivers is hosting an online conference and virtual trade show in October 2009.

Sales Training 2.0:
Accelerating Sales Team Performance in a Down Economy

ESR is pleased to be a premium sponsor for this learning event along with ASTD.
I’ve been working with Brian Lambert for several months planning the event including determining the content, speakers [...]