Comments on: The June 2009 Carnival of Trust http://davesteinsblog.esresearch.com/2009/06/09/the-june-2009-carnival-of-trust/ Dave Stein's Blog for Sales Leaders Thu, 29 Jul 2010 13:54:21 -0500 http://wordpress.org/?v=2.9.1 hourly 1 By: Dave Stein http://davesteinsblog.esresearch.com/2009/06/09/the-june-2009-carnival-of-trust/comment-page-1/#comment-684 Dave Stein Fri, 12 Jun 2009 19:30:17 +0000 http://www.davesteinsblog.com/?p=2447#comment-684 At the moment, I've got a wonderful customer care manager at AT&T helping me buy the iPhone. Challenging obstacles to still to overcome. At the moment, I’ve got a wonderful customer care manager at AT&T helping me buy the iPhone. Challenging obstacles to still to overcome.

]]> By: Charles H. Green http://davesteinsblog.esresearch.com/2009/06/09/the-june-2009-carnival-of-trust/comment-page-1/#comment-679 Charles H. Green Fri, 12 Jun 2009 01:17:06 +0000 http://www.davesteinsblog.com/?p=2447#comment-679 That's a fair question. But acknowledging you've got a problem is the first step. It's a start. And again, I'm sure nowhere near that percentage would have signed that document from any class in the last century. You're right to be sceptical, but I think we can be a little hopeful too. (BTW tweeted your unbelievable story about trying to buy an iPhone. When did big companies forget how to help customers buy?) That’s a fair question. But acknowledging you’ve got a problem is the first step.
It’s a start. And again, I’m sure nowhere near that percentage would have signed that document from any class in the last century.
You’re right to be sceptical, but I think we can be a little hopeful too.

(BTW tweeted your unbelievable story about trying to buy an iPhone. When did big companies forget how to help customers buy?)

]]> By: Dave Stein http://davesteinsblog.esresearch.com/2009/06/09/the-june-2009-carnival-of-trust/comment-page-1/#comment-678 Dave Stein Wed, 10 Jun 2009 21:14:06 +0000 http://www.davesteinsblog.com/?p=2447#comment-678 Charlie, you're the trust expert. Your being impressed influences my thinking. With that in mind I'm still questioning whether we're doing anything to get to and fix the root of the problem. Charlie, you’re the trust expert. Your being impressed influences my thinking. With that in mind I’m still questioning whether we’re doing anything to get to and fix the root of the problem.

]]> By: Charles H. Green http://davesteinsblog.esresearch.com/2009/06/09/the-june-2009-carnival-of-trust/comment-page-1/#comment-677 Charles H. Green Wed, 10 Jun 2009 19:44:23 +0000 http://www.davesteinsblog.com/?p=2447#comment-677 Dave, First of all, I think the Carnival is terriific. Thanks for hosting it and doing such a good job at it. To chime in on this one, I had the same reaction you did when I saw 20%. Heck, 20% would have signed back when I was there 30 years ago. But in fact, 50% ended up signing it. If you read the actual statement itself, which I find quite strong and very no punches pulled, i find it quite impressive, even maybe a little astonishing. That represents a massive change in the thinking of a majority of people from a culture largely associated with worshiping competition and the almighty dollar. I don't think a majority would have signed such a statement even 2-3 years ago, in the heyday of private equity, derivatives et al. Count me as impressed with it. Dave,
First of all, I think the Carnival is terriific. Thanks for hosting it and doing such a good job at it.
To chime in on this one, I had the same reaction you did when I saw 20%. Heck, 20% would have signed back when I was there 30 years ago.
But in fact, 50% ended up signing it. If you read the actual statement itself, which I find quite strong and very no punches pulled, i find it quite impressive, even maybe a little astonishing. That represents a massive change in the thinking of a majority of people from a culture largely associated with worshiping competition and the almighty dollar.
I don’t think a majority would have signed such a statement even 2-3 years ago, in the heyday of private equity, derivatives et al.
Count me as impressed with it.

]]> By: Dave Stein http://davesteinsblog.esresearch.com/2009/06/09/the-june-2009-carnival-of-trust/comment-page-1/#comment-683 Dave Stein Wed, 10 Jun 2009 12:12:16 +0000 http://www.davesteinsblog.com/?p=2447#comment-683 Ian, I agree with, "a lot of people get awfully tempted to do the wrong thing." But where's the line? Ian, I agree with, “a lot of people get awfully tempted to do the wrong thing.” But where’s the line?

]]> By: Ian Welsh http://davesteinsblog.esresearch.com/2009/06/09/the-june-2009-carnival-of-trust/comment-page-1/#comment-682 Ian Welsh Tue, 09 Jun 2009 23:48:05 +0000 http://www.davesteinsblog.com/?p=2447#comment-682 I believe it's now at 50% or so. Which is decent. Personally, I think it's partially an incentive problem. When you can earn enough to retire on in a few years, a lot of people get awfully tempted to do the wrong thing. We'll see if the oath holds up to temptation... I believe it’s now at 50% or so. Which is decent. Personally, I think it’s partially an incentive problem. When you can earn enough to retire on in a few years, a lot of people get awfully tempted to do the wrong thing. We’ll see if the oath holds up to temptation…

]]> By: Dave Stein http://davesteinsblog.esresearch.com/2009/06/09/the-june-2009-carnival-of-trust/comment-page-1/#comment-680 Dave Stein Tue, 09 Jun 2009 18:51:30 +0000 http://www.davesteinsblog.com/?p=2447#comment-680 Thanks Chris. My question still stands. Why do we need such an Oath? It's a band-aid, isn't it? Thanks Chris. My question still stands. Why do we need such an Oath? It’s a band-aid, isn’t it?

]]> By: Chris MacDonald http://davesteinsblog.esresearch.com/2009/06/09/the-june-2009-carnival-of-trust/comment-page-1/#comment-681 Chris MacDonald Tue, 09 Jun 2009 16:53:19 +0000 http://www.davesteinsblog.com/?p=2447#comment-681 Dave: It turns out the answer to my question (about why only 20% of Harvard MBAs had signed the Oath) was pretty easy: the Oath had just been launched, and so it was 20% "so far." I'm told a lot more have now signed up. Regards, Chris. Dave:

It turns out the answer to my question (about why only 20% of Harvard MBAs had signed the Oath) was pretty easy: the Oath had just been launched, and so it was 20% “so far.” I’m told a lot more have now signed up.

Regards,
Chris.

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