Holden International: Moving In The Right Direction

Followers of this blog are familiar with the high value I place on planning, competitive selling strategies, and political leverage for winning complex sales situations as well as for effectively managing strategic accounts.  I was first introduced to Holden many years ago by Steve Slaughter, a salesrep who worked for me who had been through [...]

What's A Salesperson's Time Worth?

Here’s a 10-minute discussion I had with Bill Caskey.   I think you’ll find it a worthwhile investment of time.

A New Look At That Old Sales Capability: Empathy

We’ve always listed empathy as a required trait for salespeople.  In a Sales 101 application, empathy is the salesperson’s ability to understand the customer’s situation from the customer’s perspective.  Nothing new here. Doris Kearns Goodwin, in her wonderful book, Team of Rivals: The Political Genius of Abraham Lincoln, provides us with another, very powerful reason [...]

Strategic Account Management: It's Not Just A Sales Job.

One of the top firms among the 26 sales performance improvement providers ESR covers is Performance Methods, Inc. (PMI).  Founder and managing partner Steve Andersen is recognized as a thought-leader in the demanding and often misunderstood area of strategic account management. (Listen to Steve in an ESR/Podcast.) To understanding what a strategic account management methodology [...]

This Social Media Thing

I’ve been using LinkedIn for years.  Been writing about it and recommending it as well.  I’ve introduced some out-of-work sales leaders to some of my contacts, did some informal research, got connected to old contacts.  It’s a very useful tool for business. During this past holiday, I decided to spend some time on Facebook and [...]

Trust

I’ve been very critical of sales tips during the past six months.  My column in Sales and Marketing Management Magazine about it as well. The simple reason is that sales tips keep salespeople and their managers focused on tactics and shortcuts rather than investing the time and effort required for planning and executing a strategic [...]